CAREER

Professional Experience

Each role shows a concise overview first. Select “Expand for details” to view the full CV detail.

SMARTi / Dor Eli Shani — Product Manager, Information Systems

Company activity: Software house providing workforce-management solutions, including solutions widely used by security and cleaning companies.

Summary: End-to-end responsibility for system upgrades and maintenance, requirements and feature development, multiple parallel projects, customer onboarding, integrations, acceptance testing, training, support and continuous improvement.

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  • Responsible for upgrading, maintaining and adapting solutions for dozens of business customers, including business-requirement definition to improve user experience.
  • Developed code to enhance existing features, built new features from scratch and delivered special customizations of standard products for customers.
  • Wrote detailed specification documents covering processes, business logic, screens and fields; coordinated with development teams and performed acceptance testing.
  • Managed and executed several projects in parallel while maintaining the live system, handling incidents and validating new developments.
  • Onboarded new customers and managed complex interfaces with external software, IT personnel, management functions and end users.
  • Analyzed cross-organizational work processes and applied strategic thinking.
  • Defined parameters, tables and reports; managed conversion and version-upgrade processes and provided solutions for unique workflows.
  • Trained users and provided ongoing technical support to hundreds of customers.
  • Handled escalations and complex issues in attendance, payroll and critical payroll-preparation processes.
  • Initiated continuous-improvement processes, analyzed user feedback and implemented changes for evolving business, legal, bureaucratic and regulatory requirements.

Magnolia Silver Jewelry Ltd. — Programmer

Company activity: Silver jewelry and retail.

Summary: MAGIC development and planning the Back Office migration from MAGIC 8.3 to uniPaaS.

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  • MAGIC development and programming.
  • Planned a Back Office system conversion project from MAGIC version 8.3 to uniPaaS.

Shlomo SIXT Group — Information Systems Developer / Programmer & Project Manager

Company activity: Automotive services including rental, leasing and vehicle sales.

Summary: Specified, developed and implemented a vehicle-lot management system, including Oracle and MAGIC development, process automation, project planning and stakeholder coordination.

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  • Specified, developed and implemented an operational system for managing a vehicle repair lot.
  • Created a unique visual interface for vehicle-lot management, showing where each vehicle is located and the relevant details for each vehicle.
  • Programmed in MAGIC within the leasing finance team and developed new features.

Beta Soft Computer Systems / Aman Group — Technical Support / Customer Success & Developer

Company activity: Software systems for tourism, recreation and leisure businesses.

Summary: 24/7 technical support for dozens of businesses, escalation handling and service improvement alongside MAGIC maintenance and development.

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  • Provided 24/7 online technical support to dozens of businesses in tourism, recreation and leisure.
  • Handled escalations and improved service processes.
  • Programmed in MAGIC, maintained the software and developed changes.

A.H. Applications / Verifone — Software Project Manager & Programmer

Company activity: Computerized cash-register and fashion-store management systems.

Summary: Project management, system specification, development and implementation, including Oracle pricing functionality and new MAGIC features.

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  • Specified, developed and implemented operational systems.
  • Developed pricing functionality in an Oracle environment.
  • Programmed in MAGIC as part of a team and developed new features.

🧮Anirim Accounting & POS Systems Ltd. — Software Project Manager & Programmer

Company activity: Accounting, cash-register and point-of-sale systems.

Summary: Specification, development and implementation of accounting and POS systems, combining user requirements, software development and project responsibility.

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  • Specified, developed and implemented systems in the accounting and POS domain.
  • Combined user needs, software development and product/project responsibility.
BUSINESS DOMAINS

The worlds I bring

Accumulated experience across systems, customers and business processes in a wide range of industries.

🛡️Service, Security & Operations

  • Security and cleaning services
  • Emergency and distress-button services
  • Customer service centers
  • Service-package management

👥Workforce & HR

  • Attendance and workforce management
  • Employee scheduling and placement
  • Payroll preparation processes
  • Operational HR workflows

💳Retail, POS & Finance

  • Computerized cash registers and POS
  • Accounting systems
  • Pricing and price lists
  • Retail back-office systems

🚗Automotive & Fleet

  • Vehicle rental and leasing
  • Vehicle sales
  • Repair-lot operations
  • Fleet and operational processes

🎬Tourism, Leisure & Entertainment

  • Tourism and vacation businesses
  • Recreation and leisure systems
  • 24/7 operational support
  • Customer-facing business systems

💍Jewelry & Fashion Retail

  • Jewelry retail
  • Fashion-store systems
  • Back-office processes
  • System migration and modernization

🔗Software, Integrations & Business Systems

  • MAGIC and Oracle environments
  • Interfaces and integrations
  • Legacy-system upgrades
  • End-to-end business-system delivery