👥Customer Facing
Enterprise, Engagement, Guidance.
Customer Success
Technical and product-oriented Customer Success: understanding the problem in depth and leading a solution that improves both the customer experience and the product.
What I bring to the role
Experience working with B2B, B2C and Enterprise customers, Help Desk and technical support, escalations and critical incidents, customer retention, training and Product Adoption. I work with an MLP-oriented approach focused on creating meaningful customer value, while collaborating throughout the journey, building long-term relationships and strengthening trust in both the company and the product.
EXPERIENCE
SMARTi: Direct work with Enterprise customers, onboarding, training, support, escalation handling and translating feedback into product improvements.
Beta Soft: 24/7 technical support for dozens of businesses, escalation management and service-process improvement alongside development.
Shlomo SIXT: Development and implementation of an operational system based on user needs and vehicle-lot workflows.
A.H. Applications / Verifone: Specification and implementation of operational systems, connecting user needs with software solutions.
Anirim: Work on accounting and POS systems with strong understanding of user needs and their integration into specification, development and implementation.
🚨Escalations
Critical Incidents, Technical Support.
💬Needs & Feedback
User Needs, Pain Points, Product Translation.
📈Adoption
Product & Feature Adoption, Improvement.
🛠️Technical
Systems, Integrations, Databases, Debugging.
🗣️Communication
Emotional Intelligence, Stakeholders, Cross-Functional Work.
MY ADVANTAGE
From customer request to product improvement
I do not stop at resolving the immediate customer issue. I understand why the problem happened, what needs to change, and connect the customer, development and product teams. At the same time, I build continuous and transparent collaboration, create a relationship based on trust, accompany the customer throughout the process and strengthen the sense of partnership and confidence in the company and the solution.